Refunds Policy

  • If you are not happy with your purchase, we will accept a return of a unused product within 30 days. Once we receive the returned item rakwireless will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order)..

  • Please allow 1-2 weeks for your return to be processed and email us before shipping.

  • Discounted items are not eligible for a return.

  • Rakwireless will not issue refunds for products purchased through other entities, such as distributors or retail partners.

  • Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund (except in special cases where approved by a staff member) or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

  • Defective product/s are subject for checking upon receive if proven rakwireless will replace same item (exluded shipping cost).

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

  • We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.