The following are the terms and conditions that constitute our Shipping Policy.
Section 1 - Shipment processing time
All orders are processed within 5-7 business days*. Orders are not shipped or delivered on weekends or (Chinese) holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Due to the severity of the COVID-19 outbreak, there are widespread airline cancellations and restrictions into affected areas. Please check the links below for Service updates. Please note that shipment to your country might take longer than usual.
Section 2 - Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|Standard Shipping (5-7 days via DHL/UPS/FedEx)||0.001kg–4.99kg||$35.00|
|Standard Shipping for Package Weight 5kg to 7.99kg (5-7 days via DHL/UPS/FedEx)||5kg–7.99kg||$85.00|
|Standard Shipping for Package Weight 8kg to 11.99kg (5-7 days via DHL/UPS/FedEx)||8kg–11.99kg||$105.00|
|Standard Shipping for Package Weight 12kg to 17.99kg (5-7 days via DHL/UPS/FedEx)||12kg–17.99kg||$135.00|
|Standard Shipping for Package Weight 18kg to 24.99kg (5-7 days via DHL/UPS/FedEx)||18kg–24.99kg||$170.00|
|Standard Shipping for Package Weight 25kg to 39.99kg (5-7 days via DHL/UPS/FedEx)||25kg–39.99kg||$250.00|
|Standard Shipping for Package Weight 40kg and up (5-7 days via DHL/UPS/FedEx)||40kg and up||$300.00|
Section 3 - Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Section 4 - Customs, Duties, and Taxes
RAKwireless is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Section 5 - Damages
RAKwireless is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Section 6 - Changes
Section 7 - Contact information
PLEASE CONTACT US IF YOU HAVE ANY QUESTIONS ABOUT THESE TERMS.
You may contact us at [email protected] or our mailing address below.
Shenzhen RAKwireless Technology Co., Ltd. Room 506, Bldg B, New Compark, Pingshan First Road Taoyuan Street, XiLi Town, Nanshan District Shenzhen (Guangdong Province) People's Republic of China
Company registration number: 914403003984865722 Phone number: +86-755-86108311
*These terms were last updated on 30/04/2020